Hi I'm Bob,
I am an Official register of Driving Instructor Training (ORDIT) registered Tutor for parts 1, 2 & 3 of the ADI qualification process. I qualified as a Driving Instructor in 1989 and have been with LDC since 1991 joining initially as an instructor and since then have performed many roles within the company.
I am currently involved in delivering induction training to all new LDC instructors and run the continued professional development (CPD) courses for all existing LDC instructors. I am also totally committed to my own CPD as I feel it is important to update skills and knowledge. I am a qualified Teacher, Assessor, Verifier and Coach, I also hold the RoSPA Gold award and the RoSPA Diploma in Advanced driving instruction as well as being a registered DVSA Fleet Trainer.
Part of my duties involves research, development and implementation of new ideas and materials and you may have seen me on our YouTube channel experimenting with these new ideas and materials with learners.
I believe that the standard of customer care delivered in the UK today by some of the driver training industry falls way short of the ideal and it is my passion to try to change this. I believe this because of the thousands of comments on our YouTube channel from learners complaining that their instructor isn't treating them well and from emails I receive. You are paying for lessons with your hard earned cash (or someone else's) and as such you should be able to demand outstanding customer service. LDC are constantly developing methods and materials to improve the customer experience and you will see by the terms and conditions I operate that you can be assured of a great customer experience with you at the centre of all activity. This is your guarantee of what you can expect of me and details of what is expected of you.
The terms and conditions are to ensure we have a contract for service and that it will be delivered in the way outlined but as well as that I also operate a "No Quibble" Money Back Guarantee, if you feel you have not received the training the way it should have been delivered or you are unhappy with the level of customer service then you will receive those lessons free of charge.
I operate using the LD system of tuition which can revolutionise your learning by allowing you to have control of the learning steps. I will help you to determine ways to learn that will enable you to succeed using the latest client centred or student centred methods. Put simply it means you will be at the centre of everything.
Well I hope this gives you a brief idea about me so please feel free to click here to "Contact me"